Upgrading SDCX Servers

Upgrades to Signiant SDCX Servers, previously known as Media Shuttle Storage Servers, add new features and stability improvements to your on-premises storage, and allow for cross-functionality with Signiant Jet. Your SDCX Server should be updated routinely to get the best transfer performance and security when using Media Shuttle.

Checking Your SDCX Server Version

You can check the installed SDCX Server version on the Storage tab in your IT Administration Console.

Hover over the storage and click the options menu beside the Storage Server to check the version

To determine if you are running the latest SDCX software version, compare your installed version against the SDCX Server Release Notes.

If your organization is not using the most recent release, you can upgrade your SDCX Server using an automated or manual download after ensuring that your server meets system requirements.

Note: If your operating system does not meet system requirements, you must migrate your server to a supported operating system prior to upgrading.

Downloading SDCX Server Updates

Automated Download

By default, your Signiant SDCX Server checks for updates every day at 00:00h local time. Whenever a new version becomes available, the SDCX Server downloads an installer to your application's update folder in your Media Shuttle application folder.

Note: Your SDCX Server will also download any available updates whenever the storage service restarts.

Manual Download

If you have disabled automatic updates for your Signiant SDCX Server, you must manually download new versions from the IT Administration Console or through a link below.

Download the Signiant SDCX Server installer for your operating system.

Installer TypeVersionRelease Date
Windows .exeLoading...Download
Red Hat Enterprise Linux 7 Compatible .tar.gzDownload
Red Hat Enterprise Linux 8 Compatible .tar.gzDownload

Note: By downloading the Signiant SDCX Server software you agree to the software license agreement.

Installing SDCX Server Updates

If your server has already downloaded the installer, it will install the update automatically when the Media Shuttle storage service restarts.

If automatic updates are disabled, you must manually install a downloaded SDCX Server update:

Microsoft Windows

  1. Open your browser.
  2. Navigate to your Signiant Media Shuttle application folder, e.g.C:\Program Files\Signiant Media Shuttle.
  3. Open the update folder.
  4. Double click the installer .exe file to start the update.


  1. In your terminal, navigate to your Signiant Media Shuttle application folder, e.g. /usr/Signiant_Media_Shuttle.
  2. Open the update folder using cd update.
  3. Extract the installer from the tarball.
  4. Run install.shto start the update.

Upgrading your SDCX Server briefly stops the Media Shuttle services, and Media Shuttle is not accessible while the services are stopped.

If any transfers to your SDCX Server are in progress when the upgrade starts, you have the option to cancel the installation and wait for the transfers to finish before installation.

Note: Media Shuttle upgrades do not require a new registration key unless the server software is uninstalled prior to an upgrade.

You can verify completion by checking the SDCX Server version in your IT Administration Console.

Troubleshooting SDCX Server Updates

  • Check that the SDCX Server version has changed. You can check your current SDCX version on the Storage tab in your IT Administration Console. The latest SDCX software version, as well as all previous releases, are listed in the SDCX Server Release Notes.

  • Check the update folder for the latest installer version. If you do not have the latest version, download the installer manually.

  • Check the update folder for any .skip files, which indicate the upgrade did not complete and the SDCX Server is running your previous version. Delete the .skip files and retry the upgrade.

  • Reboot the SDCX Server to ensure that all Media Shuttle processes have restarted.

  • Uninstall and reinstall the SDCX Server. See Installing and Uninstalling Storage Servers.

For assistance, contact Signiant Customer Support. You may be asked to send the Signiant Media Shuttle install.log file in your log folder.

Operating System Migration

Signiant SDCX Server software version 4.2.0 or higher removes support for operating systems that were previously supported for Signiant Media Shuttle Storage Servers. These operating systems include:

  • Red Hat Enterprise Linux 6
  • CentOS Linux 6
  • Microsoft Windows 7
  • Microsoft Windows 8.x
  • Microsoft Windows Server 2012

Prior to upgrading your SDCX Server, you can use a new server, or migrate your existing server to a supported operating system.

Migrating to a New Server

Migrating your SDCX installation to a new server with a supported operating system allows for minimal downtime when upgrading a server. This allows you to keep an existing storage server connected prior to switching over to a new server.

Note: Before installing the server, ensure that it meets all hardware and network requirements.

To migrate to a new server:

  1. Install the Signiant SDCX Server software on the new server.
  2. In the IT Administration Console, on the Storage tab, verify that the new server is displayed in the Locations list.
  3. Assign the new server to the current portal.

Use the more options menu to assign the new server

  1. Configure the server as required.

  2. Unassign the old server from the portal.

  3. Click Save Changes.

Once you have assigned the new server, use the portal selection drop-down menu and select the other portals in your account that require the new server. The new server will automatically appear in all other portal storage locations, and can be assigned and configured as required.

Once all portals have been reassigned, remove the previous storage server.

Note: If the new machine is a Windows server and the path listed for the portal is a UNC, configure shared storage to ensure that the storage location can be accessed.

Migrating an Existing Server

Preparing for Migration

Before migrating a server, ensure that it meets all hardware and network requirements for the SDCX server and the related operating system.

For servers deployed using multiple ports, relays, or proxies, record all custom network configuration and other advanced configuration options before upgrading the server.

Before migrating a Windows storage server, complete the following:

  1. On the server, open the Services control panel.
  2. Locate all Signiant Server related processes.
  3. Record the Log On As user associated with each process.

Once the migration is complete, you must associate all of the Signiant SDCX Server processes with the user accounts assigned prior to the upgrade.

Server Upgrade and Migration

To upgrade your storage server:

  1. Uninstall the server software.
  2. Remove the server from the current portal.

Click the more options menu and select remove

  1. Use the portal selection drop-down menu to navigate between all of your organization's portals and remove the server from the Storage tab for each portal.

  2. Upgrade the operating system using one of the following guides:

  3. Install the Signiant SDCX Server software on the server.

  4. Log into the IT Administration Console and assign the server to the current portal.

  5. Configure the server as required.

  6. Click Save Changes.

Once you have assigned and configured storage, use the portal selection drop-down menu to select the other portals in your account and reassign the storage server as required.

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