Upgrading Storage Servers

Upgrades to Signiant SDCX Servers, previously known as Media Shuttle Storage Servers, add new features and stability improvements to your on-premises storage. Upgrade your SDCX Server routinely to get the best transfer performance and security when using Media Shuttle.

To complete an upgrade of an on-premises server, it may be necessary to uninstall your Signiant SDCX Server. See Installing and Uninstalling Storage Servers.

Checking Your Signiant SDCX Server Version

You can check the installed Signiant SDCX Server version on the Storage tab in your IT Administration Console.

Hover over the storage and click the options menu beside the Storage Server to check the version

If your organization is not using the most recent release, you can upgrade your SDCX Server using an automated or manual download.

Automated Download

Your Signiant SDCX Server checks for updates every day at 00:00h local time to determine if there is a new version available to download. Whenever a new version becomes available, the SDCX Server downloads an installer to your application's update folder in your Media Shuttle application folder.

Note: Your SDCX Server will also download any available updates whenever the storage service restarts. If your server has already downloaded the installer, your server will install the upgrade automatically when the service restarts.

Microsoft Windows

To upgrade your SDCX server:

  1. Open your browser.
  2. Navigate to your Signiant Media Shuttle application folder, e.g.C:\Program Files\Signiant Media Shuttle.
  3. Open the update folder.
  4. Double click the installer .exe file to start the upgrade.


To upgrade your SDCX Server:

  1. In your terminal, navigate to your Signiant Media Shuttle application folder, e.g. /usr/Signiant_Media_Shuttle.
  2. Open the update folder using cd update.
  3. Extract the installer from the tarball.
  4. Run install.shto start the upgrade.

Upgrading your SDCX Server briefly stops the Media Shuttle service, and Media Shuttle is not accessible while the services are stopped.

If any transfers to your SDCX Server are in progress when the upgrade starts, you have the option to cancel the installation and wait for the transfers to finish before installation.

Note: Media Shuttle upgrades do not require a new registration key unless the server software is uninstalled prior to an upgrade.

After completing the upgrade, you can verify its completion by checking the version number in your IT Administration Console.

Manual Download

If you have disabled automatic updates for your Signiant SDCX Server, you must manually download Media Shuttle updates from the IT Administration Console or through a link below.

Download the Signiant SDCX Server installer for your operating system.

Installer TypeVersionRelease Date
Windows .exeLoading...Download
Linux .tar.gzDownload

Note: By downloading the Signiant SDCX Server software you agree to the software license agreement

Troubleshooting SDCX Server Updates

If the SDCX Server has not updated after running the installer:

  • Reboot the SDCX Server to ensure that all Media Shuttle processes have restarted.
  • Check the update directory for any .skip files, which indicates the upgrade did not complete and the SDCX Server is running your previous version. Delete the .skip files and retry the upgrade.
  • If the installation fails, send the Signiant Media Shuttle install.log file in the log folder to Signiant Customer Support.
  • For an automated download, check to see if the latest installer is present in the update folder. If you do not have the latest version, download the installer manually.
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