Using Share Portals

Share portals allow different people to send content to a common storage location for collaborative work. A Share portal allows members to browse other files in storage, create folders, and perform file operations. Members can also send files from Share portals and play full audio and video files within portals.

To upload files and folders to a Share portal:

  1. Log into your Media Shuttle portal.
  2. Click Upload to open the Upload menu.
  3. Add files to your transfer.
  4. Click Upload to upload the files.
  5. Once the transfer completes, click Done to return to the Share portal.

Requesting Content

You can request files from another person using a Send or Share portal.

To request content in a Share portal:

  1. Log in to your Media Shuttle portal.
  2. Click the More Options icon. This icon appears when you hover over a folder or the Home bar.
  3. Click Request files.
  4. Enter the email addresses from which you are requesting files.
  5. Set a Link Expiry.
  6. Enter a message. (optional)
  7. Click Request files to send a file request.

After the file request is sent, recipients will get an activation email which gives them access to your Share portal.

Note: Notify me when files are received is selected by default. When enabled, you will receive email notification when the files you requested are uploaded to the portal.

Downloading from a Share Portal

Whenever another portal member sends you a file, you will receive a link to download the file from storage. Emailed download links provide access to the files included in the download, and will not grant access to any other files in your storage repository.

To download content from a Share portal:

  1. Log in to your Media Shuttle portal.
  2. Select the files and folders you want to download.
  3. Click Download.
  4. Select a download location.

Transfer Options

Transfer Option permissions are granted by portal administrators on an account by account basis. If you require access to any of these features, contact your portal administrator.

Access your Share portal's advanced features by right-clicking on a file or clicking its More Options icon.

Click More Options to access options

Send From Share

If you want to send content to another person, you can click Send to create a file transfer as though you were using a Send portal.


With Play enabled, you can play the full content of browser-playable audio and video files while logged into a Share portal.

Playable file formats:

  • Video - mp4, m4v, mov, mpg, mpeg, webm, ogv, ogg, mkv
  • Audio - wav, m4a, aac, mp3, oga, flac

To play a file in your Share portal, select a file from the list and click the Play button.

Each time you play a file you will be counted as one of the portal's active users for the month that you played a file.

Note: The Play Files feature must be enabled by your portal administrator.

Open IMF Package

Interoperable Master Format (IMF) is a standard for providing a format and structure for media files with multiple assets within a single IMF Package. Share portals support viewing and transferring files linked to a specific IMF Composition on Amazon S3 storage.

To open an IMF file and view the project's Compositions, click Open IMF Package.

To send files from an IMF Composition, select a Composition and click Send.

Note: When sending files from within an IMF Composition, the transfer will include the individual files included, and not the original IMF package.

Auto Delivery

Auto Delivery is a licensed add-on available in Share portals for automatic upload and download of content. If Auto Delivery is enabled by your portal administrator, you will see the Signiant App in your tray bar or task bar. Auto Delivery is restricted to a single user, single machine, single portal and single direction. Using Auto Delivery on multiple machines requires multiple valid Media Shuttle credentials.

Note: If your Media Shuttle or SAML password changes, Auto Delivery will continue to work.

To configure Auto Delivery:

  1. Log in to your Share portal.
  2. Click the Automatic toggle to enable it.
  3. Select Upload or Download.
  4. Select a folder on your computer to send or receive content.

Once you have selected your local folder to send or receive content, any relevant transfers should start automatically.

The first time an upload runs, it uploads everything in your selected folder. This folder will now be monitored for further file changes. If you are offline when adding content to a monitored folder it will it be uploaded as soon as the Auto Delivery client can connect to Media Shuttle.

When you enable Auto Delivery for download, you are prompted to select the destination folder. You can specify local storage or a network target (network volume (CIFS) or NFS path) as a destination folder. The first time a download runs, everything from your portal home folder is downloaded to your destination folder, including any content that wasn’t previously downloaded. The Signiant App checks for new files five minutes after it completes an Auto Delivery transfer, and then every five minutes after that.

Auto Delivery generates a manifest file that continues to grow as you receive automatic downloads.

You can see the direction and progress of a transfer in the Signiant App menu.

Viewing Transfer Details

You can view your transfer history in a Share portal by clicking My Transfers while logged in. To learn more, see Viewing Transfer History.